Privacy Policy

Creston Cargo LLC ("Creston Cargo", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, request a quote, book a shipment, or otherwise interact with our services.

We are registered under the laws of the Emirate of Dubai, UAE (Trade Licence DET-1084729) and our European operations are subject to the General Data Protection Regulation (GDPR) where applicable.

We may collect the following categories of personal data:

• Identity & Contact: Name, email address, phone number, company name, and job title when you fill in a form or register an account.
• Shipment Data: Origin/destination, cargo descriptions, consignee details, and customs information required to execute your logistics instructions.
• Usage Data: IP address, browser type, pages visited, and referral source collected automatically via server logs and analytics tools.
• Communications: Records of emails, chat messages, or enquiry forms you send to us.

We use personal data to: (a) provide and administer logistics services you request; (b) generate quotes and process bookings; (c) comply with customs, trade, and regulatory obligations; (d) communicate service updates and respond to enquiries; (e) improve our website and services through aggregated analytics; and (f) send marketing communications where you have consented or where we have a legitimate business interest.

Our website uses cookies and similar technologies to distinguish you from other users and to improve your experience. The types of cookies we use include:

• Strictly Necessary: Required for the website to function (session management, CSRF protection).
• Analytics: Aggregated data on how visitors use our site (e.g. Google Analytics). You may opt out via your browser settings or our cookie banner.
• Marketing: Used only where you have provided consent. You may withdraw consent at any time.

You can control and delete cookies via your browser settings. Note that disabling certain cookies may affect website functionality.

We share personal data only with: (a) carriers, customs authorities, and port agents who require it to execute your shipment; (b) IT and cloud service providers operating under data processing agreements; (c) regulatory authorities where legally required; and (d) professional advisers (lawyers, auditors) under obligations of confidentiality. We do not sell personal data to third parties.

We retain personal data for as long as necessary to fulfil the purposes described above, and in any case for the minimum period required by UAE and EU law. Shipment records are typically retained for 7 years to comply with customs and tax regulations. You may request deletion of marketing data at any time.

If you are based in the European Economic Area or United Kingdom, you have the right to access, correct, erase, restrict processing, or port your personal data, and to object to processing based on legitimate interests. To exercise any right, contact privacy@crestoncargo.com. You also have the right to lodge a complaint with your local supervisory authority.

Questions about this policy should be directed to: Data Protection Officer, Creston Cargo LLC, Suite 812, Emaar Square Building 4, Downtown Dubai, UAE 122002. Email: privacy@crestoncargo.com.